I bought a chair for over £800. I received an email asking me to pick a date for delivery. I picked a date, but did not receive any other correspondence. Or my chair....I went to my sofology store to discuss the phantom chair. The manager was horrified that this had happened and assured me that he would raise a ticket, get it sorted and some one will get back to me...I'm still waiting, I have have made no less than 3 trips to the store, where it still says my chair is in transit. What I can't understand is that you can pay a deposit in store online or over the phone, but for a refund it has to come from head office, who you have zero chance of getting through to, and who never contact you. I wish I had read the complaints on here before purchasing a non existent chair. I just want a refund and to cancel the order with this joke of a company. Seriously this is the worst purchasing experience I have EVER had.