Had I been able to mark nil star, I would have done. Ordered a suite over the telephone as we were told we couldn't have the one in store. We subsequently received an email thanking us for our custom and we were given delivery date of 5th August. We disposed of our old suite prior to this so effectively have nowhere comfortable to sit. This date came and went without the delivery turning up and no reasons or excuses have been made. Trying to contact Sofology on the telephone is pointless. I was told the I was number 53 in the queue and having waited for over 1/2 an hour the phone went dead During this time they play the most horrendous music which no-one will listen to for very long and in my opinion is designed to get rid of you. The so called chat line promises an answer within 72hours but I got the runaround and was constantly asked to give details of my order. My wife eventually made contact with a member of staff at the Doncaster store as we were told that this is where our suite was routed. He appeared most helpful and organised a new delivery date of the 18th August. We were informed that we would receive an email confirming delivery. This has not happened. So we have nowhere to relax and have absolutely no idea of how to progress this order. I am seriously considering the small claims court to get my money back and put it all down to a bad experience. The boxes below relate to delivery I can't score them as the suite has not been delivered. I sincerely hope this review will help someone else avoid what has been a very stressing experience.