I don't think I'd have enough space to fit everything that has gone wrong with this purchase in this box based on other people's reviews saying the same. Copied from my Resolver complaint dated 01/08/2021 and still awaiting acknowledgement: "I placed an order for a clearance sofa in May, with an estimated delivery date of 20/05/2021. I found that after a number of issues in booking, numerous phone calls and delays waiting for a change of address, the sofa could not be found in the depot and actually apparently never existed. I spoke to Olivia in Customer Service (after approximately a total of 15 hours on hold over a number of phone calls (some up to 3 hours on hold before being cut off or hung up on), She arranged for an alternate item that matched the original purchase, another clearance item, to replace the one I had ordered and after a few chase up attempts over the course of a few weeks (including some extended delays due to her being off work) we then found out that the item had been sold by auction within this period so was also no longer available. I was then offered a refurbished sofa, with the inclusion of a refurbished love seat, a refund and compensation for the inconvenience we had gone through in the extended period of waiting, which included taking time off work to wait for deliveries that never arrived, having to hold off sales of old sofas, then being without a sofa because of being let down on the 2nd order failure and having to use makeshift furniture until a loan sofa could be arranged. At the last point of contact with Olivia, over 5 weeks ago, I was advised that 1 item was already at the local depot and the other anticipated in the following couple of days, after which delivery could be arranged and the issue resolved. However, I have not heard a thing back and have had to come to the conclusion that she has either taken an extended period of absence or no longer works for Sofology. Unfortunately, it appears this has also applied to the rest of the work force, as it is physically impossible to speak to anyone over the phone (calling customer services or the delivery dept. puts me around 45th in the queue and systematically cuts me off after about an hour now), no one has even read the online web chat messages I have been sending and I have no way I can find out what is going on with the order." I will be going into store soon to give you hell, not to mention the sharing of all of the communications (or lack of) across social media imminently.