Spent £5000 and after many months of them cancelling deliveries at the last minute, being unable to get through to anyone on the phone or online, I’m left with no option but to take legal action to try to get my money back. As many others have said, Sofology is uncontactable once they’ve taken your money. PLEASE do not make my mistake, don’t keep these people in business so that they can cause this amount of stress to others. We can’t let big companies provide ZERO service (and in my case ZERO goods) in exchange for money and just say “ah that’s life”, it’s criminal. If it was an individual who’d taken your money then refused to answer the phone or arrive with goods you’d contact the authorities and a solicitor. They said my order was ready (in some automatic messages which you’ll soon find are the only contact you’ll have with them) and asked me to pay the balance for my order, which I did. The target delivery date came and went (by over a month), and I attempted to contact them to find out when I could book for (they had said I can book online etc but the options were never available). They never got back to me but after MONTHS I was able to select a slot online. They sent me a notification the evening before my initial delivery to cancel, leaving me to spend 3 HOURS on hold at a time to try to get through to someone (it took several attempts as their phone system would cut out/hang up and I also have to go to work and can’t spend entire DAYS on hold), whilst listening to a 3 second loop of music and a patronising voice message saying to use the web chat feature (which I attempted to do dozens of times but never once got a reply). Many times the phone simply says “there is no reply” and cuts off, after literally hours. When I eventually do get through to someone they’re rude, rebook the delivery and then fail to show up. The online booking services don’t work (certainly not after the initial booking, at which point your order and various options are removed from your profile) so you HAVE to attempt a phone call. And the web chat feature which has ‘average response time: just a few minutes’ written on it is never answered. Okay I expect some hold time when dealing with a call centre, and sometimes deliveries can experience problems, but when a 2 hour wait is the MINIMUM and when you get to FIVE missed deliveries, that’s deliberate. They remove your order information from the ‘MySofology’ portal once the first delivery is missed (by them), and then you’re stuck as there’s no further interaction available online (not that it worked anyway) and it takes hours to get through on the phone. I noted their ‘customer promise’ of £50 if they delay your delivery and after asking several times, when I actually got through to a human, they agreed….then never followed through. It barely would have covered the phone calls at this stage but it would have been SOMETHING. I can’t accept the loss of £5000 and an endless cycle of auto messages as anything other than a scam.