I have same situation after I have read those comments. I placed the order in early May and I am so regret that I have made full payment. My sofa was estimated delivery on 28/7 but I am still waiting for it. After I asked online, I have only got a standard message that due to lack of driver. Today, I found that my order has disappeared at online account. What's going on? This is so terrible, how to get a refund? I am newly moved into UK. Should anyone can tell me how to complain the company and get back my money by legal action? Thank you so much. I am so regret that I didn't read those comments before I ordered.