The worst customer service we have ever had! We bought a clearance sofa that we saw in-store and were told we could get it delivered the next week. We were told it would be wrapped up that day. After waiting 2 weeks we got a phonecall to arrange a delivery date 2 weeks later. I questioned why we had to wait that long when we were told we could receive it within a week and was given some excuse which I accepted. Then the day before the arranged delivery date we had a phonecall left on our landline cancelling the delivery for the next day with no apology or reason given. We tried ringing on 3 occasions to be on hold for 2 hours before the call was cut off. We emailed and got a standard reply after 3 days which failed to answer our question about when the sofa would be delivered. We then went into the store and spoke to the manager who said someone would ring us within 5 days to rearrange delivery. We did not receive a call so went into the store again to cancel the sofa altogether and get a refund. We were told that it could not be cancelled in-store and we would receive a call from head office within 2 days. We asked for the regional managers name and were told that can't be given to us. We said what guarantee is there that we will be rung at all and we just want a full refund now. The store manager said he can't cancel it or he will get sacked. We asked what the issue is and he said he could not tell us. We have found the service appauling and by far the worst experience we have ever had. Sofolofy have had our money for 6 weeks and cannot even have the courtesy to resolve the issues or begin to explain what is happening. We would never use them again or recommend to anyone else. Ever. I suspect they will go into administration before long.