Ordered and paid in full for 2 x light pink sofas but on 3 occasions lilac coloured sofas were delivered. (Photo 1 shows colour ordered. Photos 2& 3 show colour received). Instant messaging- no one responds; emails very rarely responded to; 3 hour call on hold waiting times have now changed to disconnecting you after 2 hours of waiting for the past 7 days. 1 collection of the sofa failed and they say they have no reason as to why. 2nd collection was successful but still no refund despite an email from them stating this would be made within 7 days. All emails are now ignored, all calls disconnected. Furniture and home improvements ombudsman now having to be involved and I have no sofa for another 17 weeks after they eventually refund.