Poor customer service. I have been trying to phone over many days. On every occasion the wait to over an hour. Even been 55th in line to speak to someone. They keep advising to use webchat service but they never replied. I also submitted enquiry through there online enquiry service with no response. I bought three sofas, 6 months after one o them developed a rip. It was difficult to get them to help. They eventually sent an upholsterer to replace the sofa arm but the leather colour did not match. So they agreed to replace the sofa. I was told 6 months for delivery due to covid effect. When the sofa was meant to arrive on 14 of June, they delivered the wrong sofa parts. The delivery men returned it and said they sofogy will get in touch. Three months after and ma y hours I spent on the phone they never got in touch. Only once got a response from a customer service lady, very polite and apologetic but had no clue what the issue was. She stated they would get in touch on three days. They never did. Many more calls and attempts at wen messaging and enquiry submitted their their portal. No response from any. For this reason, this company's customer service is very poor, unequipped, unhelpful. Based on this experience I would never use them again or recommend that anyone uses them.