We have unfortunately had a terrible experience so far with Sofology. We were quoted 8-10 weeks for the delivery of the sofa we ordered and we now expect to receive it after 18 weeks. That in itself has made the experience frustrating, but the fact that every time we try to call the customer service, we have to wait at least 1 hour on the phone before being able to speak with someone has made everything worse. On top of this, we are not able to cancel our order as this would incur a penalty of 30% of the price we paid for the sofa. Although the sofas are well priced, I would be willing to pay more somewhere else next time.