Seriously....don't bother! My experience has been shockingly terrible & the worst customer service ever! Ordered & paid for 2 x sofas 4 Feb 21. Everything great at point of sale & couldn't be faulted. Sofology account set up the next day with anticipated delivery date of mid-April. Blanket email received mid-April saying phones are busy & there are delays due to lockdown but deliveries are still being scheduled & they are emailing customers as soon as delivery can be arranged. Heard nothing further so chased end June. Couldn't get through by webchat or phone so found an email addy. Got a reply saying someone would call the next day about delivery. Nobody did.  Chased a few more times by email to mid-July but heard absolutely nothing. At the end of July I hung on the telephone for an hour & did get to speak to somebody vaguely helpful who confirmed both my sofas existed, (my first confirmation that they did!) & that one had made it to the correct local depot but the other was still 150 miles away. She would get that one moved to the local depot & call me in a couple of days when that had been done but, needless to say I heard nothing further. Emailed 9 August saying enough was enough, I was disgusted & unless there was an immediate resolution & apology I would be cancelling. Got a holding reply with anticipated 72 hour response time but heard nothing further so telephoned 20 August but couldn't get through or leave contact details. Also checked My Sofology & saw the first change there since it was set up back in Feb namely (& very worryingly) that my order details had completely disappeared & were blank! So I got solicitors involved who sent a letter by post & email on 25 August. The email bounced back undelivered from the very address Sofology give in their T&Cs to use (!) so the next day the solicitors blitzkrieged it to every Sofology email address I have used since first dealing with them & within 40 mins their Complaints Department (complaints@sofology.co.uk) were on the phone processing a full refund which hit my bank on 28 August signalling THE END OF A LONG & VERY CRAPPY EXPERIENCE. It wasn't the delivery delay that caused the problem. It was the total lack of agency in being able to contact Sofology. I note they have a new blanket update on their website at the time of writing but they should be messaging that info to their customers or, at the very least, updating their My Sofology accounts.