We got sucked in by how nice their store looks and their promises to help the environment. Don't order from Sofology. We viewed in store, found the perfect sofa and then purchased online after checking the measurements of the new house. I wish I'd looked at the reviews and endless twitter complaints before ordering. The actual sofa arrived on time but the footstool arrived in the wrong design and faulty. I was promised a call the next day to resolve... Nothing. It took two months of emails, tweets, DMs and chat messages (one no show delivery and one incorrect item again) to finally get the footstool. I raised a complaint and they only acknowledged it after 3 weeks and me forwarding it to the CEO, that was the only way to get my item finally reordered. The online support team don't respond for days and then send a generic message about being really busy, ask if you still need help and then you wait several days for the same generic message again. There are clearly some fundamental flaws in Sofologys processes, just look at twitter, Facebook and between the fake reviews on Trustpilot to see how many people are struggling. Mistakes can happen but Sofology are clearly making regular mistakes and it is a battle for anyone to get them resolved.