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Sare B
Don't bother! My experience has been terrible & the worst customer service I've ever received! Ordered/paid for 2 x sofas 4 Feb 21. Everything great at point of sale & couldn't be faulted. My Sofology account set up the next day with anticipated delivery date mid-April. Blanket email received day before saying phones busy & there are delays due to lockdown but deliveries are still being scheduled & they are emailing customers as soon as delivery can be arranged. Heard nothing further so chased end June. Couldn't get through by webchat or phone so found an email addy. Got a reply saying someone would call the next day about delivery but nobody did.  Chased a few more times by email to mid-July but heard absolutely nothing. Hung on the telephone for an hour  end of July & did get to speak to someone vaguely helpful who confirmed both my sofas existed & that one had made it to the correct local depot but the other was still 150 miles away. She would get it moved over to the local depot & call me when but, needless to say, nobody did. Emailed 9 August to say enough was enough, I was disgusted & unless there was an immediate resolution & apology I would be cancelling. Got a holding reply with anticipated 72 hour response time but heard nothing so telephoned 20 August but couldn't get through or leave contact details. Also checked My Sofology & saw the first change in there since it was set up back in Feb namely (& very worryingly) that my order details had disappeared & were now completely blank! So I got solicitors involved who sent a letter by post & email on 25 August. The email bounced back undelivered from the very address Sofology tell you to use in their T&Cs (!) so the next day the solicitors sent it to every Sofology email address I have used since first dealing with them & within 40 mins their Complaints Department (complaints@sofology.co.uk) were on the phone processing a full refund which hit my bank on 28 August signalling THE END OF A LONG & GALLING EXPERIENCE. It wasn't the delivery delay that caused this opinion. It was the lack of contact to and from this company. I note they have a new update on their website at the time of writing but they should be sending that info out to their customers or, at the very least, updating people's My Sofology accounts.
3 years ago
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Sofology has a 1.2 average rating from 1,647 reviews

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