Sofas arrived damaged. Was told by delivery drivers they would let sofology know and then we would be contacted to resolve. I had to phone them. Over hour to get through. Agreed for sofology to try to repair sofas. Was told verbally and by email would be done within 6-10 weeks. My complaint is with the disgusting service we have received from customer services. Over 10 weeks since delivery of sofas with no update to let us know what is happening. Spent over 2 hours last week trying to get through to them only to be cut off. Tried e-mailing. No response. Tried the on-line chat many times. Two days to get back to me from an instant on line chat. Told someone from Technical department will call back within 24 hours. Nothing. More on-line chats with either wrong information given to me or again told would get phone call within 24 hours. Constantly being fobbed off. 5 days from first trying to speak to someone on the phone managed to get through to customer services today only to be told they won’t speak to me as delivery order in my husbands name. After I told her I’m fed up with customer services etc she put the phone down on me. We paid for our faulty sofas in full so sofology you need to stick to your terms and conditions and either fix my sofas, replace them with new or refund me. This is by far the worse service we have ever experienced from any company. You should be ashamed of yourselves sofology and to be honest the service you are providing I’m surprised you are still trading.