Sofology delivered a pair of sofas Jan 2021 ordered August 2020. They were wrongly finished in contrast stitching. After numerous calls emails (dozens and dozens) and a physical visit to let in store customers who they were dealing with, they agreed to change them. June 2021 they delivered after a no show 2 weeks before (NOTE SOFOLOGY STATES IF YOUR DELIVERY IS LATE YOU GET £50 REFUND...I DID), the 2 seater sofa correct finish no contrast stitching. However the 3 seater arrived with with peach stitching!!! They agreed to order new sofas after dozens of calls shop visits and ignored emails. Sept 12 new sofas Delivered 1 x 2 seater & 1 x 2.5 seater. What was ordered was a 2 seater & a 3 seater. Now again we will have to fight to get this sorted.. In all instances they were to blame for the errors. They have not taken ownership of this huge cockup. They do not answer your calls unless you wish to purchase a product (Think twice before you do), now we start again. Big TIP go to the store and make your case known to shoppers buying their products in store, the manager will then do what he should get you talking to Sofology's NON EXISTING CUSTOMER SERVICES. BEWARE BUYERS.