After waiting 10 weeks our £3,300 sofa and stool were delivered as promised. So far so good - but two pieces were heavily damaged and from what we could see the quality was not the same as we had seen in the shop. On advice from the delivery team (who said this was quite normal!) we refused to accept. Then our problems began. We could not get our money back and numerous attempts to speak to customer services failed, being told to ring back later, or at best being number 40 in a queue. After revisiting the shop we found they rang the same customer services number as the general public and were also number 40 in the queue. The manager then told us they get priority over the general public so number 40 in the queue could in fact be number 140 for us! Then to add insult to injury we saw our goods being sold on their clearance site without mentioning the damage and before refunding us. We spoke to three separate members of the sales team (yes you can get through to them very easily and quickly) who promised to ring us back but not surprisingly none of them did. We threatened legal action and surprise, surprise our furniture disappeared from sale and two weeks later our money was refunded. After 4 months and lots of anguish and stress we found ourselves back where we had started without furniture. To summarise do not be fooled by the shops’ friendly and laid back “we are not on commission” attitude. The company is not good and I can only suggest the lovely Helena Bonham Carter was duped when agreeing to appear in their TV adverts the same as we were. Stay well clear of this company who are not what they purport to be. They trade on customer’ money. We will never step inside their shops again and urge you not to. They need exposing- I understand “Watchdog” are on the case. Interestingly Trustpilot would not let me post this one star review!!!!!