AVOID - extremely poor communication. Money taken but furniture not delivered. Would give a zero rating if it was available. We were originally impressed with the in store service and ordered over £4,000 of sofas and a chair back in May having been informed that the estimated delivery date of 31st August (shown online - My Sofology) was "worst case scenario". Since placing the order we have received very little communication about our order. Back in July we received an email advising that our order had been made and was on its way. Our attempts to communicate by email, online chat and telephone have all been unsuccesful/ignored. Eventually we received a text advising us to book our delivery date online which we did - for the earliest possible date of Monday 20th September. At 5pm tonight - Friday 17th September we have received an email advising that delivery has been postponed but no further information. No surprise - no luck with email response, online chat or telephone! We have been sent another text to book delivery online but on logging in we've found that this isn't an option. In the meantime Sofology have our money and we have nothing to sit on as we disposed of our old furniture ready to take delivery of the new.