I placed an order for Coco 3 seater sofa-bed in the Croydon store back in July 2021. Following the purchase, I was advised the estimated delivery would be September 2021. On the 10/9/21, I received a text message from Sofology, advising me that my sofa was ready for delivery so I booked my delivery date for 18/9/21. In preparation of the confirmed delivery date, I got rid of my old sofa and paid for professional carpet cleaning. Few days ago, I received a message claiming there were unexpected supplier issues (that's after confirming the sofa was ready for delivery?!) Sofology offered no reasonable explanation and when I tried to reach them, no one is available. I now have no sofa in my living room and what aggravates this whole situation further, when I try to contact their customer service team on any of their numbers, no one is picking up the phone so I am unable to communicate my concerns in a two way discussion, regardless of the time of day I call. To add to this awful experience, when I email their team or use their online enquiry form via their Sofology website, I either do not receive a reply or a generic response comes back, which I assume comes from a robot as it doesn’t address my concerns and I received no reassurance that Sofology would aim to rectify the situation within a reasonable timeframe. Their team so far offered no compensation or solution. I now had to make a formal complaint and after 28 days, I can escalate the matter to the relevant ombudsman. If Sofology has no resources to deliver goods on time, they should review how they run their business, instead of visiting this issue on paying customers. Additionally, it is their obligation to provide a reasonable informal step and communication channel and not ignore customers who have already been let down. Customers are under no obligation to accept being indefinitely inconvenienced and thankfully the UK consumer rights provide protection against this so my advice is to submit any formal written complaints as soon as possible to the Sofology Head Office so you can escalate your case after 4 weeks, should you face same / similar experience.