Ordered the sofa from the Peterborough store, waited 12 weeks, Sofology pushed it back 2 weeks, then cancelled delivery, I arranged a new date which came and went without a sofa. Arranged another delivery which Sofology cancelled. When I called to find out if they actually knew where the sofa was, I discovered they didn't so I had no choice but to cancel the order. So having waiting nearly 5 months for a sofa I now have no sofa at all because in anticipation of my sofa arriving I had Clearabee remove my old one the day before the new one was supposed to arrive. And of course with no new sofa I've got nothing by my butt to sit on. To make matters worse, when I call customer services to discuss the order, which I had to do after every failed attempt to deliver, it takes about 2 hours of waiting in a queue to talk to someone, who didn't know anything and every time told me they would have to email people to 'investigate.' Absolutely shocking customer service and a shocking level of commitment to the agreement made to me to deliver me a sofa.