Absolutely shocking - DO NOT BUY from Sofology Looks like a lot of people have been stung. If you purchased by credit card, your bank can claim full refund using chargeback services - that's what I've had to do. I ordered a sofa in the clearance and was advised of a delivery date of 10 September and time slot. It didn't arrive. I've since had to sit on call lines for over 4 hours (on 3 calls) to try to rearrange, was told it would be delivered on 27 September. Still not arrived. No one here cares!!! Was on a call for an hour and a half today, got through, asked for a refund - they put me onto customer services line, to be told I was customer no. 38 - so another hour and half at least - I gave up. MySofology account is worse than useless and no one answers emails - it's the worst level of customer service I've ever come across - not even one star level but had to select to give a review. Totally disgusted.