Awful post sale/delivery customer support experiences, having spent almost £4k on 2 sofas that were delivered during May we raised a serious concern in regards to the material covering the seat bases loosening and becoming baggy. Sofology sent out a technician who advised we need to "puff up" the seat squabs, but they are fixed so no idea how we are supposed to puff them up - they are getting worse and on calling "Customer Support" (not an appropriate title), they adamantly advised that they consider everything to be OK and will do nothing for us! To compound the above last night one of the electric seat recliners stopped working and in trying to report this today I think I might have been scammed when phoning "Customer Support" as only after dialing the number to be automated told of a wait of over an hour I suddenly spotted below: Sofology Customer Helpline Contact Sofology Customer Services using the call connection number below or visit Sofology for information at no or lower cost. You can contact Sofology Mon - Sun 8.30am - 5pm 0901 545 0247 Customer Calls call connection and sms message information service costs £6 plus phone company's access charge max 180 mins duration plus £3 mobile information sms Fortunately I paid for the sofas with a credit card and will next week be seeking their support in rejecting these items. DO NOT BUY FROM SOFOLOGY