If I could give zero stars I would, had my sofa delivered today missing my £419 footstool & £39 care kit, no explanation given, can’t get through to customer service after an hour & a half wait. Delivery people broke a lounge door hinge - no apology given. Went down to sofology to be told my footstool had been allocated to someone else, terrible service especially considering we’ve spent nearly £4000. 11 weeks for another footstool to be sent out to us ….. never will I order from this company again. Store customer service very helpful & apologetic but this should not have happened