You delivered the incorrect sofa to me on Monday, the delivery guys called the internal line to report and I received a fault email from yourselves saying you aimed to be in touch within 24 hrs. Heard nothing by Wednesday afternoon so I contacted you, an hour long phonecall due to the wait in queue!! The lady I spoke to said she had made notes on my file and leave it with her, she would call me yesterday. Despite giving both my personal and work numbers heard nothing!!! I have now been on the phone to you waiting to be put through for 20mins and am only number 34!!!+ Terrible customer service when it is SOFOLGY mistake!!!!