Ordered a sofa, paid £500 deposit. Took £1800 finance. Was a given a delivery date, booked my old sofa to be faken away the day before. Logged in and notice the date had been changed. So changed the date to when my old sofa would be collected. Old sofa collected the day before my sofa due. Sofology txt me to tell me to book a delivery the day before it was due to be delivered. Even tho i had email confirmation. Sofology then tells me its not in the county. So rebooked again for friday that week. Guys turns up, apparently guys were inexperienced and couldnt get it through the door, even tho the back and arms and feet all simply click off. So called, went to store, still no help. Evently called the customer service team and was assured that it would be delivered the saturday and i was a priority. Got a call saturday and guess what, my sofa will not be delivered. So on the phone to customer service again. She rebooked and assured me tuesday the folllwing week...i recieved email confirmation. I called tuesday morning to confirm, yip its out for delivery however they cant give me a time slot. Guess what, no sofa...called again and apprently it hadnt been booked for delivery. Sofology has managed to forward my details for the finace as ive recieved emails to say they will start to take payments. I called yesterday and was assured that the lady would call me back....no call back. I have had no sofa for a week now. Waiting times on the phones are hours, no one calls back, every single staff member blames the previous staff memeber. No accountabilty, total lies form each person I have spome with. I have no idea if ill ever get my sofa, and i now wonder if there is anypoi t trying to call because ive called many times and its total.pointless. i will never buy anything from here again. Please stay away from this company.