This saga goes on and on and on. We ordered a suite on Dec 7 2020. It arrived May 20 2021. It was faulty - the feet of two items were light wood, and the third was black. So replacements were requested. Twice by e mail and twice by phone we have chased this. Promises were made that we we would be phoned within 24 hours with news - nothing. They have still not arrived. Today the excuse was made that they have been lost. So why did it need us to chase them again in order for them to realise this? So we were offered £50 to accept the faulty ones - £50 on a £2,400 Suite - it's a complete insult. We have told them we want the correct feet - and they have told us it will be another 12-14 weeks - that will be over a year since we ordered the item! Surely they could make 4 correct feet and get them over by whatever means (courier? aircraft?) in days. But they don't care. We were 40 minutes getting to talk to an advisor today - our previous contact with an advisor produced no action. E mailed complaints produced no response. This company is utterly appalling in its product quality, attention to detail and customer service and one star is more than it deserves. I have asked them to collect the suite as they are clearly in breach of their contract sale terms. After over a month they haven't responded.