Still waiting for our sofa which was originally ordered in June. We were advised lead times were 12 weeks but would generally come quicker. We received a message in August to say our sofa was being delivered to the warehouse and should expect to confirm a delivery date shortly, two weeks passed and we then received a text to say the order was delayed until 25/10. We have sent numerous emails and store confirmed we should be receiving a call back regarding our complaint in due course but still no call. After spending 3 hours on hold only to be cut off as I was connected and calling store numerous times we are still non the wiser as to when our sofa will be delivered. Our sofa has now been delayed for a second time until 11/11 and haven’t even received a text or email to confirm this. Customer service have been poor and that is if you manage to get through on their ridiculously long hold time. Web chat is useless and nobody replied after 2 hours of sending message. Pointless having an email as nobody responds.