AVOID SOFOLOGY AT ALL COSTS Sofology are the worst company I have ever had the misfortune of dealing with. I ordered a Radley corner Sofa in July 20 and was promised delivery in October. This was delayed by two months and when the sofa was eventually delivered in Decembers is was defective. One of the chairs collapsed after 5 days and couldn't be sad on as you could feel the frame underneath the seat cushion. Sofology claimed there was nothing wrong with the chair with their technician claiming it was just the favourite chair and well worn in. After an argument and explaining a sofa should't collapse after 5 days they agreed to replace the sofa but I had to then wait until June. Sofology wanted to take the defective sofa immediately and expected me to be without a sofa which I had to argue wan't happening especially as I was paying for the sofa each month and wasn't giving them money for nothing. A replacement was delivered in June after multiple calls chasing them for a delivery date. I was then told they couldn't book delivery as I had to pay them £2175 for the sofa. I then had to explain it was a replacement and I wasn't paying them for two sofas. At this point the advisor stated they would need a manager to clear the balance and would call me back. She ended the call and I haven't heard from that particular assistant again. After multiple calls they cleared the balance and delivered the sofa only for the second sofa to be defective. I then spend many hours on the phone and was offered a refund, exchange or store credit. Once again Sofology said they were going to remove the sofa immediately unless I took an exchange. By this point my girlfriend was pregnant and unable to be without a sofa I accepted a replacement as this was the only way to remain with a sofa whilst the new sofa was built. The third sofa was delivered at the end of October but when it was delivered they'd only built part of the order. They had completely missed the console/armrest off the order. When I called to complain about this Sofology then had the cheek to tell me the console wasn't missing it was my fault because I hadn't ordered one. I swiftly explained the sofa was supposed to be a like for like replacement and if the console hadn't been ordered it was because they hadn't ordered it not me. By this stage I demanded a refund, Sofology were quick to remove the Sofa however I'm still fighting with them to get my money back. They removed the sofa 1 day before my first child is due to be born and left us with no furniture. They've told me I have to wait 28 days for my money back which means I can't afford to go and but another sofa. I have paid the sofa off in full, paid them £2175.15 and have nothing to show for it, and will be bringing my baby back to an empty house.