Usually if there's a problem, I don't like complaining, I want to give the company a chance to resolve first, and most do. However, with Sofology, I have experienced a new low in customer service and pretty much everything else. Ordered in May, yep, May. 6 Months ago. Originally supposed to be an August delivery, that was fine. Then delayed three times and eventually got a call to book delivery in October, so we booked in delivery for the 26th October. On the 25th October at 7pm I had a call from a lady saying that the sofa had been lost in transit between the manufacturer and the warehouse, how on earth anyone loses a huge 4 seater sofa is beyond me. I was promised a resolution ASAP and said I would be called personally (sure) by her tomorrow. Low and behold, a day goes by, no contact, no call or email. So I call and the line just says it's busy and hangs up. I've tried to call everyday at least twice, it just seems busy all the time, I also have sent 3 emails and written to them on Twitter. Not a peep from them. To top it all off, two things have happened that I find utterly unbelievable. 1.) The delivery van actually came to my house on the original day of delivery, they knocked on my door and said they had my sofa, then went to get it and it wasn't on the van. What a waste of time and effort that is. 2.) Sofology have informed V12 finance that they have delivered the sofa and fulfilled their end of the contract and asked them to start collecting payments. I am still awaiting to hear from them and really have no idea whether they even bothered making my sofa or just decided against it. To sum up, avoid like the plague, go elsewhere, or you will be paying thousands for thin air, a product which is free anywhere else.