I really don't like to complain as I work in customer service myself and always like to give people a fair chance. I ordered my couch in may it was meant to come at the end of August. I received a message mid August telling me it would be delayed till end of September and then the same thing happened in September and it was coming at the end of October, due to these updates I was happy that I knew what was happening and I had no issue obviously with the current circumstances. near the end of October I received a call to arrange delivery as my sofa is ready the day before my sofa was due to be delivered I got a text and an email however that evening I received a phone call to say my sofa was not in the warehouse and would not be delivered and someone will be in touch within 48 hours to rearrange delivery. I got no response from sofology so I started to phone with no success, message them through their website, messaging through Facebook Messenger and also a Watchdog email as the email on the website postmaster was pinying them back, the only email I did receive was from the credit company advising that my first payment would be due in a few weeks time, I have since complained to the credit team and they have now extended my first payment for a month. As I still hadn't received any communication from sofology regarding where my sofa was I had to guess and rebook online hoping it would come, the day prior to the delivery I did not receive a text or an email so I was unsure that this was even happening however the delivery men showed up but with only half my order they had no paperwork, no idea what I should be receiving. I'm now waiting to find out where the other half of my order is, no one is getting in touch with me or answering my messages I can't believe this is happening I'm so disappointed that my experience buying my new sofa is a dreadful one. I'm such a fair person but this is actually the worst I've experienced.