If I could leave 0Stars I would. This is a first class misery company to deal with. The advisors are fine when you finally get to speak with them, it's not their fault the hierarchy has got it so wrong. These are very expensive sofas sold with so many promises that definitely not delivered, from order placing, delivery, fault issues, replacement; redelivery; communication, I am now waiting for someone to collect the order that only half arrived so i can received my full refund, they cant refund me until the full order in back (except they didnt deliver the full order in the first place) I ahve given them no end of chances to put this right but they really DO NOT CARE and have no idea where things are, what can the workers do but grin and bear it? They are an absolute failure. I will never recommend them and will never buy a sofa from them again no matter how good it looks.