Order number 2999272/1 I have had an extremely unpleasant experience with Sofology and do not recommend anyone to purchase from them. A couple months ago the only reason i placed this order with Sofology and not someone else is because a member of the Sofology team guaranteed me that if i choose this specific sofa it would be delivered on the 04/10/2021. They stated that as it was on clearance and that they it in stock, therefore it would be delivered on time. A week after this date i have not received any updates regarding my order and find out that the earliest it can be delivered is start of November. Today it is the 8th and my sofa is still not delivered after booking delivery slots multiple times which are then cancelled automatically by them. Please check the screenshots of proof attached below. After trying to contact customer service a couple of times without success, a waiting time of more than 2 hours was given and an approximate number of 72 people infront of you every single time. Does this sound serious or even professional? This waiting time was given during any time of the day and the line was either cut out or the number on the waiting list kept on increasing while you have already waited for more than an hour. In addition, multiple emails were sent to every possible email available for this company and again there was no response to any of the emails. What is also strange is that the first time i called when placing an order i was connected to an agent straight away and when i tried to call regarding my order that was now placed, I can now no longer get in contact with the company. I now very much regret buying from this company as i cannot even get in contact to cancel my order and get my money back, and the time that was already wasted waiting for this sofa to arrive. I have now waited 2 months over the original delivery date that has already been paid for in full.