Shocking. Ordered lamp waited 3 weeks and wrong lamp delivered. Impossible to contact by phone - an hour wait time seems to be the standard voice message. Emailed them and complained through the website with no response. Eventually waited on hold for an hour and spoke to someone. Told the correct lamp was now on a 12 week wait and they would collect the incorrect item on delivery. After deciding I was not happy to wait 12 weeks I emailed them (as I was not prepared to spend another hour waiting to get through on the phone) cancelling the order. I asked them to acknowledge the email and let me know when they would collect the incorrect lamp. This was a week ago and I have still heard nothing. My online account is not showing any orders. I will never use Sofology again. The whole process has been frustrating and stressful. Not worth the hassle.