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Mrs Theresa Dunne
Do not buy a sofa from this company. They are an absolute joke. First agreed collection of old sofa on the 18th October wasn't booked by the store. Was told to leave it outside and they would arrange collection after the delivery of the new suite which was booked for the following day. The delivery never happened. Emails, live chat and on hold for over an hour and a half, no one got back to me. I had to call the local store directly who said that they would get back to me. I had to ring them back three times to see what was happening. Finally a two weeks later someone called me, followed by an email confirmation,to say the old furniture would be collected yesterday and new delivered to day. The old furniture was collected but guess what? The new hasn't arrived! On contacting the store it appears that it hadn't been booked for delivery. What a joke! So we have no furniture to sit on and a promise that someone will call me on Monday or Tuesday. I won't hold my breath.
3 years ago
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Sofology has a 1.2 average rating from 1,646 reviews

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