We ordered a new 3 piece suite and we’re happy to wait 14 weeks for delivery. We were paid the full amount and after 11 weeks given a delivery date with a time between 7:15 and 11:15. At 2pm nothing arrived not phone call to say they were delayed. We tried to call Sofology help line and was 68thin the queue. After 25 minutes we were 44th and at this point we were cut off. At the same time I tried the online chat line but I have still not had a response. I went to the store and they were clearly not interested and said they have no way of knowing where the sofa is or if or when it will be delivered (3rd party deliveries). At 4:30 we received an email to say it would be delivered the next day between 7:15 & 11:25. However 10 minutes later we had a call from the delivery driver to say he was 10 minutes away. They were 2 fantastic guys who were very helpfully but do not work directly for Sofology. They said they are given 20 minutes to park, unload, install, unpack, construct, remove packaging. This is not realistic. They were rushing and it still took 40 minutes. The management of Sofology need to take their heads out of there arses and get real. Sort the communication routes. If I had read the reviews I would never have bought a sofa from them. I gave 1 star but it’s only because it won’t allow 0. Thank you to the delivery guys who are obviously being unfairly treated. I will never recommend Sofology to anyone. No contact by phone, email, or live chat or answers from store!!!! After sales is absolutely disgusting.