Fraudsters is not enough to describe this despicable company. We bought an ex display emperor settee in September 2021 for £4.000. Paid 2k deposit and took out a finance fir for the ramainder. Promised delivery date was 28th sept. A day before, they texted saying they could not deliver as the settee was still in some depot. Ok following that, you would expect some form of communication to rebook a date. Nothing, so we started visiting the croydon store practically every week. The staff were very lovely before sales. But once they get your money, they are shambolic. Inept, ignorant and display an I dont really care attitude. We were told it was the new delivery company at fault. But hey, we asked about their tracking system, none existent. Customer service line is a bigger joke, hours in queue and always number 40 plus. Eventually after weeks of going to the Croydon store, they admitted that this huge emperor settee was lost, unbelievable. So we agitated for a replacement. They managed to track one down in Rugby or some far away place. To be delivered a week or 2 after. When we got no notification, we started visiting the croydon store again every week. To our horror, joy, one of the managers started alluding to the fact that she could locate this replacement on the system. And her job ends once innocent customers are conned into buying a product from them. We were left with no settee as we got rid of the old ones not knowing that sofology are fraudsters in disguise. Then suddenly on the 12th Nov, we got notification that the settee would be delivered the next day between 0800hrs and 12.30pm. We stayed home all day, took time off work in great expectation that this beautiful settee was finally coming. Another horrible treatment, no once came and no contact to explain why. So we went to the store yesterday, joy always managers to get customer service, a lady called Rhea. Very arrogant, no manners and very condescending. Telling to listen and not shout or be angry. Unbelievable, she gave 2 options, get a full refund or a credit note to buy another product. No mention of actually honouring their contractual agreement to deliver a product that was paid for. And not to forget, they have started collecting money from my account for a product that they have failed to deliver. Tell me how this is not fraud? Anyway this arrogant Rhea then decided that she would cancel the purchase and ask for refund. Not caring how we feel or if we really wanted a refund. All we wanted was for the delivery of the emperor settee. After reading all these reviews , I feel flabbergasted that the trading standard has not stepped in to expose these jokers. I know bbc watchdog has. For now, we will shop around for a new settee and wait for our refund. Not to forget that we met other customers at the Croydon store who came to ask for a refund as their product was not delivered.