I ordered on 19th October, the next day i was called to book in delivery for 31st October. Delivery did not arrive... apparantly my sofas were at the wrong depot. We re-booked for 14th November... it didnt turn up. I have spent hours on hold to Sofology customer services, who say its in Rugby but their booking system isnt working and it needs to be booked manually. I have complained and visited the Thurrock store, who did not care. they said they would get a Manager to call me this morning .... that did not happen either. I am going to request a refund... this Company is a joke!