My Nine Hellish Months waiting So.. back in February 2021 we ordered a three and two seater sofa as well as a fabric repair kit. Now this part seemed rather smooth we even managed to get the sofas delivered only a few days after moving in. Now here comes the BUT... one of the sofas was the wrong colour and care kit was missing... After six long hours on-hold I managed to get through to a customer service rep who offered a £200.00 compensation but they also needed to order new sofas that wouldn't be available until October. Reluctant I agreed to these terms. Fast forward to the end of October still nothing... then after 2 weeks wait for a response on the Web chat and a further 6 hours wait on the phone I get told it will be with me next week and a further 150 compensation. Then suddenly during the call they hang up the line. No compensation ever arrived nor did any new sofas. Although some van men arrived at my house trying to take the two sofas already delivered without any new sofas so at the point we said they can come back once they've actually delivered the new sofas. So after all of this we've got to furniture ombudsman to resolve this matter. A truly disgusting company.. that have literally no aftercare and it became very obvious that bottom line to them is shifting overpriced sofas with little todo with quality of the service they offer. Avoid.... pay alittle but more and go to a independent retailer.