Absolutely awful customer service! The show room and sales experience was great but then it goes down hill! Sofa expected date keeps getting pushed back. Then they tell you your sofa is coming and you get actual delivery dates only they either cancel last minute or just don't turn up leaving you with no sofa! After waiting in a telephone queue for 2hrs+ they promise loan sofas which again don't turn up! Lies after lies. Even people who try and getva refund have to fight for it. They are definitely a company I wish I had never known about. AVOJD AVOID AVOID