Ordered a lamp July, didnt arrive by expected delivery date. After approx 10 calls I spoke to someone who said they could order another lamp but wouldnt receive it until well after Christmas, I said no I'd like a refund as I dont want to be waiting nearly 7 months for a lamp, said he'd sort refund never received it. I did approx 15 online call back forms due to receive call back within 2 hrs only 2 were o ly ever answered and they didnt deal with the refund either even though they said they would. Wrote approx 15 emails all of which were ignored. Sent a letter to head office complaining about the service and requesting me refund no response. Made at least 15 telephone calls got through twice they didnt deal with refund either even though it was promised, all other calls in a queue for over an hour and on 2 occasions in queue for over 2hr and got cut off when I was number 11 and 32 in the queue. In the end I had to do a charge back claim through my bank which I received the refund from the bank and they're now pursuing the money from sofology. Worst company I have ever dealt with. I'm just glad it was a £179 lamp not an expensive sofa. I was looking at purchasing a sofa after christmas but I wont be buying off this company again. Up to you if you take a chance with them but beware if you need to speak to them about anything to do with your order after you've paid over your hard earned cash you wont get an answer.