**WARNING - DO NOT BUY ANY FURNITURE FROM SOFOLOGY** We bought our sofa's mid July with expected delivery date being end of October. This date kept getting pushed back and eventually booked in delivery for 19th November. Both myself and my Wife took the day off work and no delivery arrived. I waited on the Customer service phone line for 2 hours, only to be cut off when I was at number 1 in the queue. I phoned the Reading Store where I purchased the Sofa's to be told that it was not even in the warehouse for delivery. We then booked in for yesterday (28th November) for delivery between 11am and 3pm. At 4.30pm called Customer service to be told I could not have a refund as the delivery may still turn up (which of course it never did!). I now cannot get through to anybody at Customer Service but will be securing a refund asap. Please be aware that if Sofology miss a delivery slot that they have confirmed, you are entitled to a full refund and judging by the comments all these reviews I am thankful that we have come to this decision and will source sofa's elsewhere. If everyone in the same position as ours secured a refund, it is the only way this company will sort themselves out as they are emotionally blackmailing Customers with the threat of no Sofa's at all. PLEASE DO NOT USE SOFOLOGY.