I'm sat writing this review at 8pm with no sofa but more frustratingly NO COMMUNICATION! Our sofa was due today between 9:45am-1:45pm so we booked a day off work, disposed of our old furniture, removed a fence panel and cleared a path through the back garden for easy access and arranged for care for our autistic 6 year old son. We have done all this but it was too much for Sofology to pick up the phone to notify us of a delay. Sofology has no regard whatsoever for their customers and should be ashamed that we haven't even been given the courtesy of a phone call to let us know we were being let down after we spent thousands of pounds. We tried for hours to contact the help desk but had to give up when they all went home at 5pm. Please don't use this company, once they get your money they lose interest.