f you need to buy furniture you need to stay away from Sofology. I have ordered a sofa online and still waiting for it. I have until now 4 failed delivery attempts and obviously every time there is a new reason. I had to wait countless hours to reach customers service and every time there is an “escalation” which does nothing. The managers are hiding behind the call service as either they do not care or they can not do anything which could means there problem is higher. So this is how it went: - first delivery attempt had only half the sofa as the other part was a chair. - second delivery attempt never showed up and never called - third delivery attempt the driver called saying that it should be arriving in 15 min but didn’t show up and the the phone was closed. - fourth delivery again half a day passed with no sign. Waiting another hour to get to the customer service and which with honesty being told that the delivery will not happen. I made a formal complaint but obviously ignored and with no resolution. As I lost 2 days from work with the failed attempts I asked for compensation for the inconvenience and the negligence in the service. I’ve been offered 100£ only after the product is delivered but with no clear steps. Obviously the old sofa is out so we do not have furniture to stay. The only choice we are left is to cancel the order and buy it from another brand. The reason I am writing this review to save the next buyer to lose all this time.