NIGHTMARE! NEVER EVER AGAIN! DO NOT RECOMMEND, DO NOT USE, DO NOT EVEN GO ANYWHERE NEAR THERE! So, we placed our order for a brand new sofa on 17th July 2021. It's now 7th December 2021 and guess what... Yup, STILL NOT HERE. They were quick to take payment though. Scam mentality? Con man mentality? Starting to feel all a bit too familiar. Finally our sofa arrived in their depot on 23rd November 2021 so that's 18 weeks and 3 days after placing the order at their Sofology store in Thurrock, Essex. Funnily enough, our coffee table that we ordered with them had gone missing at this point to which no-one actually knows where it is. We then called to book a delivery to which they answered (very robotically) that we must clear the balance in order for them to schedule delivery. Payment was made online 30 seconds later. They then booked it in for today, 7th December 2021 only to find out that the ONLY item/s that have been loaded for delivery from the depot are the armchair and the footstool. My whole L Shape Corner Unit and Coffee Table is nowhere to be found on the truck. Called them and the person I spoke to at the Goldburn Office advised me that she has spoken to the Depot Manager (Paula of the Rugby Depot) who has said that they have to carry out a depot search??? Which takes a "few days"? When I asked them to define "few days" I have been told that they cannot say and we have to wait. Not good enough at all. Especially when me AND my wife have taken the day off to receive this delivery. Especially when we have had to book a van to remove my old sofa which I will now lose the money I paid in advance. When I said I wish to cancel the order, I was told that I would lose 30% of what I paid to them... THE CHEEK OF THIS COMPANY AND IT'S GUIDELINES!!! Extremely frustrated and I will now be activating their official complaints procedure which I will see to the very end. I have a feeling that many people are in the same boat and what I would advise is to do the same - complain officially. It may seem that it is effort but what else can we do as they hold both the carrot and the stick dangling both in front of consumers while they sit up there pretty. Nope - not having that!