Never been so dissapointed in my entire life. They sent me a used sofa it had marks on the back, it had sunk down, the decor button fell off before delivery guy had left. The bottom zip was broken. Bad customer service, They never pick up the phone, had to wait on the phone 2 hours for someone to pick up and when they do pick up the agents are rude and dont know what their doing. Coffee table didnt turn up even after several deliveries were booked for it, in the end i didnt want it anymore. I was promised the finance would be held till my replacement sofa arrived, that didnt happen either they took the money out without informing me. I'm paying over 3,000 and i expect the furniture to arrive brand new. If i wanted second hand sofa i would of gone to facebook market. Now i understand why their own delivery guys were asking me why i chose sofology. Sofology - never ever again !!!