Placed an order In May, was told it would be with us in September. We are now in December and still no Sofa! Didn't chase the order as we had one in place and there was no rush. We received Emails and text message saying the kit would be delivered on 7th! Sold the old Sofa and was removed on 6th. No delivery arrived. My wife called and spoke to them and was told she would get a call back! No call back! She called again the next days and was told a different story about the sofa and was told she would get a call back! No call came. 1st story was it was lost in the warehouse, second story was it was out for delivery and returned to depot. Story to me was it was only 2 cushions that were on the delivery and the manufacturer would deliver directly. I called, waited in the queue forever. New story. The kit is lost in the warehouse. The lady I spoke to said she has sent the part numbers to the warehouse and I have to wait for a call.! I have been told I will get a call 4 times now! Have never received a call. They have also taken the 1st payment! Day three and they now decide to send an email to the warehouse!