Not just bad customer service - totally non existent. Would rather give -0 stars. The sofa I got has a hole in the back of it...submitted service email - no response. Tried to call - got auto message saying I was 70 in queue!! Did online message (quickest way to get a response apparently!!).....never even read never mind replied to. Posted on facebook - told to pm. Did so and told I would get a reply from service asap. Heard not a jot. Further facebook messages generated the info that the mail box was no longer being manned...!!! Told to submit complaint, which I already have, as mentioned, with no response. Had previously been told NOT to submit multiple messages, yet now being told doing so is the way to go.... beggars belief. Would never ever use again or recommend to anyone.