Deserve 0 stars - they are taking money daily from people knowing full well they will never deliver them a sofa. Ordered in the summer, Oct 25th was told it was on the way 2nd delivery slot. Never arrived, can’t get them on the phone, took 10 days to reply on Twitter (website messages still not responded to) blamed the ports and have since had dates of 9th Nov, 10th Dec and now 19th Dec. Still can’t get hold of them to beg for a refund - spending Christmas on garden furniture as sold it October the day before delivery was due. My only advice don’t think your order will go differently - there’s a reason why if you call their line now you’ll be position 45 in the queue constantly - NOBODY is getting their sofas or help. Don’t waste your money fighting for my 3k back so I can finally order elsewhere.