DO NOT USE. … Ordered sofa on 2nd August estimated delivery 8th November. Sofa Delivery delayed 23rd November received text invite to ring and arrange delivery. Initially told Sofa was not due in warehouse … text must have been sent in error. Then received a phone call to arrange delivery for 29th November. 1st of failed deliveries telling me They cannot locate sofa. Sofa then Located by warehouse staff and rebooked for 3rd Dec another failed delivery. Hours in a queue to try an resolve this to be told location of sofa unknown again !!! Sofa apparently located and 3rd delivery arranged for 10th December another failed Delivery back To hours of queuing and being fobbed off despite having escalated to complaint which would be responded too with 3 working hours !!! Joke. After daily phone calls / emails/ queues on the 15th December they told me my sofa had been lost and they would need to reorder !!!! 19 weeks lead time !!! No thanks Having been without furniture for 4 weeks I was not prepared to take the risk with this incompetent company who never respond to callbacks or emails. They had offered a £100 good will Gesture for the inconvenience but when I cancelled the order they refused to honor the good will Gesture stating … Sofology do not do this as customers should Not be financially better off a good will gesture is to Compensate for the inconvenience. !!!!! The only thing that has gone smoothly was the cancellation and refund. I will Never return to sofology such appalling service and incompetence.