Undoubtedly the worst retailer out there. Not just sofa retailer, actual retailer! The in-store experience is good, they ask you to leave a good review and then after that, it goes wrong, terribly wrong! We were told our sofa would be delivered on December 2nd. We got rid of our old sofa, then waited, and waited and waited. We were told the sofa was at their Junction 27 warehouse and needed to be moved to Seaham before they could deliver. This took three weeks. When you have three children and a partner with Rheumatoid Arthiritus, sitting on a bean bag doesn't really cut it! Then a call from the store, they had lost the sofa. A 12-foot sofa, vanished. However, they did have another sofa, a cancelled order and it was exactly the same as what we ordered - would we like that? Yes, if its brand new and can be delivered before Christmas sure, why not? The morning of delivery the guys pulled up, and started unloading the sofa.... A sofa that cost almost 4k. Unboxed, no covers on it - just rammed in the back of a van. The first two parts of the sofa were moved into my house and immediately one of the guys said 'Is this loan furniture or second hand? Thats how bad it was. There were rips on the cushions, each section of the sofa was different colours and there were chips and scuffs everywhere. We got a refund after making that much noise. We ordered another sofa that cost £720, better quality, easy to order and communicated throughout. From the time of ordering to delivery it took 3 days, with Sofology we waited over 3 months for a second-hand sofa to be delivered. Do not buy here! Avoid at all costs.