I cannot fault the store but please do not order from this company as the customer service section are rubbish. Up until now I have not had a response to my emails escalated by both myself and from the store. Ordered sofa in May 2021 and was told be delivered 10/09. Moved into new home end of August based on this. All in all my date has been cancelled SEVEN times with last date 19/12. The actual manager in store said he didn’t even think the sofas were in the country and better off cancelling. We accepted loan sofas but after 4 days they still had not turned up! In the end had to cancel. Got refund within 2 days which confirms they were not in country. And icing on cake? When the loan sofa was placed whoever at their customer service activated the loan finance and they contacted me to say they would start the repayments on sofas I didn’t even have! Please save your money and the stress as this company does not care. I even tried to contact the CEO but they just ignored.
3 years ago
Sofology has a
1.2
average rating
from
1,646
reviews
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