We ordered a 4 seater sofa, long foot stool and two scatter cushions in August 2021. The delivery date was given for mid November 2021. We agreed to receive the goods in mid December 2021, but received no contact to arrange the date. We contacted the company, paid in full and took delivery on 18 December 2021. However, the sofa had fabric damage in two areas (front and right arm). The delivery was refused and the goods were taken away by the driver and his assistant. We were told we would be contacted by Customer Care within 48 hours. No call received. We returned to the store where the order was originally placed on 20 December and were told we should have accepted the defective goods and allowed the company to make subsequent repairs. We asked for our money back, save the deposit whilst we waited for the company to resolve the issue / order a replacement, but were told we had to cancel the order and start all over again!! The manager took notes and promised us a call from Customer Care within an hour so they could outline our options. The call never came and we have made three subsequent calls to three separate members of Customer Care. All failed to call us back. We eventually managed to secure a refund and were refused the option of making a formal complaint!!! This company has shocking after care for their customers (as demonstrated on this review site). We intend to highlight this to others so they don’t suffer the same experience.